= Problems Connecting to Trac =

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== Immediate Logout ==

=== Problem ===

You log in to Trac, but very quickly appear to be logged out again.  You log in again, and very quickly appear to be logged out again....

=== Cause ===

This problem is commonly seen on poorly-configured wireless networks that have multiple, world-visible IP addresses.  To check this, visit ''e.g.'' https://ipinfo.io/, note the IP address, and then visit that site again.  If the IP address has changed, then you will likely have problems connecting to Trac.  Trac uses the IP address as part of the authentication, so if your IP address changes, you are no longer authenticated.

=== Solution ===

We have no control over this problem, unfortunately.  If this problem is at your home institution, you can try discussing the problem with your network administrator.  However, this problem is most commonly encountered when traveling:  airports, cafes, libraries, etc.  The only thing you can do is try a different network.

== !OperationalError: database is locked ==

=== Problem ===

You attempt to login, but get an error page that may contain a Python traceback and the phrase:

{{{OperationalError: database is locked}}}

=== Cause ===

Most likely you tried to login at the exact moment that an external script was running, something which would open & lock the database, typically for less than 1 minute.

=== Solution ===

Just wait a few minutes and try again.

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