Problems During Observing .. And What to Do

0. No images being written

Symptom: No new images are showing up on disk or in the obsbot display, and the real time display does not update. The control system and readout timer, however, had no indication that data wasn't being written.

Frequency: This appeared as a new problem starting on 5/6 Feb 2016.

Fix:

• In a mosaic3 xterm window type

        touch ~observer/exec/mosbot/quit
  

• Wait for the exposure to complete and the observing script to stop
• Stop NOCS using the red "Stop MOSAIC" button on the MOSAIC 3 MENU gui
• Once NOCS has shutdown, find the blue xterm window which came up when NOCS was launched and type

         nocs nuke pana 
         nocs nuke dhs
         nocs status all
  

• The output from nocs status all should show that all processes are STOPPED and only 3 pvm processes RUNNING
• Restart NOCS using the blue "Start MOSAIC" button on the MOSAIC 3 MENU gui
• Once the system is back up, take a ZERO image to make sure everything is working
• When the image appears, in the IRAF window type

         mscstat <file name> 
  

• If the results of the mscstat show the noise (in the Standard Deviation column) to be 4<rms<10, then ...
• restart the observing script by following the instructions here

1. Images appear on the real time display, but are not written immediately to the data directory

Symptom: The real time display shows updated images, but files are very slow to appear in the data directory. The MOSSTAT and copilot displays are slow to update; copilot may eventually flag the image with a "readtime" failure.

Frequency: Frequent as of early February 2016.

Fix:

• In the Data Handling System window in the mosaic3:1 VNC session

        - select the Shared Memory Cache tab
        - Click Process All
        - Click Update Status
  
  

• the image should then appear in the data directory.

2. Detector timeouts

Symptom: Count-down timer in NMSL GUI turns red keeps counting down negative numbers (to -105 or so), and no new images are read.

Frequency: Several times per night in the early Feb 2016 run. No timeouts on Feb 5, one on Feb 6.

Fix:

• Stop the observing script using "touch quit"
• Try reading out the last image

        ditscmd nohs nohs_endobs
  

• Reinitialize the NMSL

         nocs nmsl reset
  

• Take a zero image, make sure it reads out, and check the image by running "mscstat" in the IRAF terminal.

-If the zero image image times out, then check the ccp:

     nocs fullstatus ccp
     It should look something like this:

If it looks OK, and the above fix did not work, then just

Stop Mosaic
Start Mosaic

There is no need to Stop/Start? Cameras. If it doesn't look ok, then you may have to

Stop Mosaic
Stop Cameras
Start Cameras
Start Mosaic

• Take a zero image, make sure it reads out, and check image by running "mscstat"
• If the zero image looks ok, you can restart the observing script.

3. Images show bad amp

Symptom: One amp has extremely large noise, looks awful the display of the image with "mcsdisplay" with a noise > 1000 ADU/pix from the "mscstat" command.

Frequency: Several times in Dec 2015 run, never in early Feb 2016 run.

Fix:

• Stop the observing script with cntrl-C
• Reset the NOCS controller by typing the following in a NOCS xterm window:

  	nocs reset ccp
  	nocs init ccp
  

• Take two zero images. The first image is always bad. The second should be OK.

Check it using "mscstat <filename>" once it has read out. All rms values should be between 4-7 ADU except for amp 6 with will be 8-10 ADU.

• Re-start the observing script

4. 4MAPS primary mirror support goes “OFF AIR” during observing

Symptom: The OA should notice when this happens, but you can also see if the mirror support is listed as "OFF AIR" on the 4MAPS GUI. The images will also appear to have very large and strangely-shaped PSFs.

Frequency: This happened several times per night in the Dec 2015 run, but with reduced frequency in the early Feb 2016 run.

Fix:

• Stop the observing script with cntrl-C
• Wait for it to finish and for “DONE” to appear on the NMSL GUI
• Type “ditscmd nohs nohs_endobs” in the xterm window in which the script was stopped. This should readout the last image and display it on the real-time display ximtool window
• Tell the OA they can move the telescope to zenith and reset 4MAPS
• Check the last image taken when 4MAPS failure occurred - the image quality is probably bad. Add this as a bad exposure in the file ~products/mosaic3/obstatus/bad_expid.txt
• Once the OA has reset 4MAPS, re-start the observing script

5. Shifted images

Symptom: Sub-blocks of an image have been shifted in the readout, and is obvious on the display as the overscan region being in a different place. The readout system detects when this happens, adds a set of PIXCNT* cards in the image header, and a red line shows up on the obsbot/copilot strip chart. Every now and then, an image appears which shows a shifted region in one or more CCDs. Please log this. You can identify images with shifts by watching the copilot plots (for points with vertical red lines in the seeing plot), looking for the ERROR messages on the mosstat output, or just doing

hselect mos*fits[0] $I,pixcnt1 yes

in the IRAF window.

Frequency: A couple of times per night in the early Feb 2016 run.

Fix:

• Don't stop taking data. This one exposure will be bad, but it should recover on its own
• Add this as a bad exposure in the file ~products/mosaic3/obstatus/bad_expid.txt
• And add a note to the logs

6. Repeat images

Symptom: The image data is an exact duplicate of a previous image, usually the one from 6 images prior. The headers are not duplicated, only the data, although the READTIME card will be the same to all decimal places to the preceding image.

You can see whether images are repeating by typing the following command into the IRAF cl window:

hselect mos3*fits[0] $I,readtime,exptime,title yes

and look at the "readtime" column. If the numbers are the same in all decimal places and repeating, then the images are repeats. You will have to stop taking data and restart the system.

Frequency: Several times per night during the early Feb 2016 run, but should be less often now.

Fix:

• If you are running a mosbot script, stop it by going to the directory in which the script is running (~/exec/mosbot/) and

type "touch quit" and then wait for the script to end.

• use the MOSAIC startup GUI and Stop MOSAIC
• In a NOCS xterm window, type:

  		nocs nuke pana
  		nocs nuke dhs
  

• Start MOSAIC (from the startup GUI)
• Take a zero frame and make sure all the amps are OK and have reasonable noise levels using "mscstat"
• Re-start the observing script
• List as bad exposures in the file ~products/mosaic3/obstatus/bad_expid.txt

7. Focus drifting

If you lose track of the focus and don’t know whether you are below or above the focus value, wait for the readout countdown to start and then type CTRL-c in the window executing the script. Wait for the readout to complete and the “DONE” to appear on the NMSL window. Then execute

	ditscmd nohs nohs_endobs

Then do a focus sequence.

• Once you have determined the best focus:
  • set the focus value in the MCCD window and hit “Apply”
  • log the Truss temperature and focus values.
• Create a new observing script
• Tell the OA that you have determined a new focus and changed the focus.
• Restart observing

8. Images of stars on the guider are bouncing around

Symptoms: Guider images are visibly bouncing around on the TV guider image, and the seeing is poor, with the image extension being primarily in the EW (i.e., up-down) direction:

Fix: If the wind is high, ask the OA to close the louvers that allow additional outside air to circulate into the dome. If observing near zenith, the lower part of the dome slit can also be closed. That lower part of the slit only starts vignetting the telescope if observing to airmasses larger than 2.

Fix 2: If accounting for the wind does not fix the problem, it may be related to an issue of telescope tracking, as was the case in February 8-9 2016. You can try a test of moving to a different part of the sky and taking a 60-second exposure. If the stars are round, but are elongated when you move back to the field, there may not be much you can do other than report the problem and continuing to observe. The problem seen in February 8-9 2016 was traced to the RA axis encoder tape. Shelby Gott cleaned the tape, which fixed the problem.

9. Bad telescope pointing

Symptoms: The reported telescope offsets from the python "obsbot" or the IDL "mosstat" show that the pointing has gone off by more than 20 arcsec. The "mosstat" script will likely fail to match stars if this offset is larger than 20 arcsec.

Frequency: This happened many times per night in 2015, but should happen only rarely now.

Fix: The operator will need to recenter the telescope. One can do this by telling the OA to offset the telescope in the *OPPOSITE* direction of the computed mosstat positional offsets, i.e., if you see:

   RA, Dec offsets: -15.230 14.756

ask the OA to offset the telescope +15" in RA (i.e., east) and -15" in DEC (i.e., south) and zero the coordinates there. Only apply these offsets when the exposure is done (i.e., during readout) and when the telescope is not moving!

One can also check the observing progress using the almanac command:

  IDL> almanac, 10001, /noprint

will print out a summary of all the frames from 10001 to the present in a nice tabular form (widen the window). This is useful for checking how the seeing and sky brightness have varied since frame 10001, and whether one should create and upload a new JSON observing script. The /noprint just prevents the decstat output for every frame; if you want to see that, then don't use the /noprint keyword.

10. tonight.sh script stops for no apparent reason

Symptoms: Things go idle and quiet. No exposures are being taken or read out, the telescope is not moving, and the software does not indicate any activity. The shell window where you are running tonight.sh returns to a prompt, and has no error message of any kind.

Frequency: This happened > 5 times on the night of 06/07 March. The tonight show just stopped after one exposure on multiple occasions.

Fix: Re-run the mosbot -py command with the appropriate pass?.json files. Check that the tonight.sh script has been rebuilt anew. Start the new tonight.sh script.

11. MOSSTAT or MUPTILES don't see data

Symptoms: mosstat or muptiles can’t see the data as its being taken.

Frequency: Rare.

Fix: check the MOS3_DATA environment variable and change as necessary in ~/.bashrc file on mayall-idl. Then:

export MOS3_DATA=/mosaic3/dataX/observer/DATE

or

source .bashrc

Note "dataX" is usually data2 or data3 and DATE is the UT Date of the morning on which we are observing.